Frequently Asked Questions

Our customers have questions; we'd like to answer them! Some FAQs are here below to answer your questions! (Yep, those apples are hand-sculpted)

When will my order be ready for pickup/shipment?

These products are hand-crafted and given lots of attention, and something people want to know is "When will my order be ready for shipment?" Orders are all pre-made and available on our website, meaning they are not made-to-order. Usual processing time/shipping time is about 2-4 days, so you should receive your order nicely and securely packaged in less than a week.

What are the earrings/jewelry made of?

All jewelry, earrings, and keychains are made with oven-bake high-quality Polymer clay. Some earrings or keychains may have pastel pigments powders, (for shading) acrylic paint, (for detail or pattern) and/or gloss glaze. (for protection and/or shine) After baked, most jewelry pieces are hand-sanded and checked for imperfections, then cleaned and assembled by hand.

Do you accept returns, exchanges, or refunds?

Unfortunately, we do not offer any of these, but if you have a problem with your order, you can feel free to contact us at ciderandspiceclay@gmail.com

Is the hardware you use safe and hypoallergenic?

All of our hardware is nickel-free, making it easy to not have to worry about whether it will bother your skin or not.